Customer Un-Service
June 21st, 2005 by RoseI’ve decided the only way to retain my sanity it to change my thinking.
From now on I am not going to expect a basic level of customer service from any company I deal with.
I’m sick of being told someone will call me back – and they don’t (and having it happen over the course of a number of days); explaining my issue to someone on the phone only to have them blind transfer me to someone who has nothing to do with resolving my problem; being told a service will be expected in a certain time and have it go way overtime with not even so much as a courtesy call… the ironic thing is, that if you didn’t pay them on time – they would be after you without a moments hesitation.
The sad thing is, you can’t even change companies these days, because they are all as bad as each other. You could complain until the cows come home and they still wouldn’t give a toss what your needs are as a customer or consumer.
I’ve made it my mission to create a comprehensive Customer Service Charter for our company to ensure that at the very least, our customers will not have to be exposed to the disgusting level of service other companies impart onto PAYING customers.
You have a conscience, that’s the difference between you and the plebs that work in dead end customer service jobs that they hate.
Kabarty is 100% in your interest. El plebo and friends probably don’t much care about the money they are making for someone else.
That’s my reasoning anyway.
Mind you, I like to go the extra mile with my clients. Make them know they are a name, not a number.. and I don’t even get paid near enough in my job. I think I have a conscience too ;)